Don’t get hooked on a phishing scam
There have been some reports of a phishing scam where callers impersonate Florida Department of Health employees and ask for payment information during the phone call. The Florida Department of Health will never call you to arrange a payment plan over the phone or ask for personally protected information such as your Social Security number.
As a reminder for employees who have been tested in preparation to return to campus, you will receive an email from UF Health if your result is negative. If your result is positive, you will receive a phone call from a member of the UF Health Screen, Test & Protect team with guidance. The Florida Department of Health may reach out to you as a part of its contact tracing program, but they will not ask for protected information during the call.
Visit https://security.ufl.edu/resources/protect-yourself/ for guidance from UFIT on how to protect yourself against malicious activity. If you receive a suspicious call, please report it to email@example.com.
Check out the new “IT Help” service site
The new portal offers better resources and self-help tools for faculty and staff across the organization who rely on UF Health IT Services for technical support. The site is simple to navigate and customers will find a user-friendly dashboard with a clean, intuitive design. You’ll see a quick link to any current/open service requests you’ve placed, plus a library of self-help topics and instructions to help you problem-solve. If you need assistance, you’ll find Help Desk contact links and online request forms for remote or in-person support.
How to access the new IT Help service portal:
Visit ithelp.ahc.ufl.edu directly (and bookmark it).
From the Bridge.UFHealth.org intranet homepage: Under the “Employee Services” tab, select the “IT Help” orange link on the right. Log in with your UF Health user ID and password.
Take the tutorial: Look in “myTraining” (under “Employee Services” on the Bridge intranet) and then type “IT Help – Ivanti Self Service Management” in the search bar for an in-service overview of the new IT Help portal.