Check out the new “IT Help” service site

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IT Help combined imageCheck out the new “IT Help” service site

The new portal offers better resources and self-help tools for faculty and staff across the organization who rely on UF Health IT Services for technical support. The site is simple to navigate and customers will find a user-friendly dashboard with a clean, intuitive design. You’ll see a quick link to any current/open service requests you’ve placed, plus a library of self-help topics and instructions to help you problem-solve. If you need assistance, you’ll find Help Desk contact links and online request forms for remote or in-person support.

How to access the new IT Help service portal:

Visit directly (and bookmark it).

From the intranet homepage: Under the “Employee Services” tab, select the “IT Help” orange link on the right. Log in with your UF Health user ID and password.


Take the tutorial: Look in “myTraining” (under “Employee Services” on the Bridge intranet) and then type “IT Help – Ivanti Self Service Management” in the search bar for an in-service overview of the new IT Help portal.